Terms of Service

Effective date: 2026-08-09 00:00

Last updated: 2026-08-09 00:00

These Terms govern access to and use of Documira. The provider is Documira, established in Italy, (the Provider). Full provider details are available in the Legal Notice.

1. Professional users only

Documira is offered exclusively to businesses, public bodies, non-governmental organizations, sole traders, freelancers and other persons acting for purposes related to their trade, business or profession. It is not offered to consumers acting mainly outside a professional activity.

By creating an account, purchasing a subscription or using the Service, you represent that:

• you are acting exclusively in a professional or business capacity;
• you are at least 18 years old and legally able to enter into this agreement;
• the information you provide is accurate; and
• if you act for an organization, you have authority to bind it to these Terms.

Do not create an account if these statements are not true.

2. Contract documents and formation

The contractual documents are these Terms, the Data Processing Agreement (DPA), the applicable Pricing terms and any order information shown at checkout. The Privacy Notice explains the Provider’s controller processing and is not a request for consent except where consent is expressly offered. Dodo Payments’ checkout terms and privacy notice separately govern the payment transaction and its Merchant-of-Record activities.

You can review and correct information before submitting signup and checkout forms. A free account is formed when signup is completed and the account is made available. A paid subscription is formed when the checkout is successfully completed and confirmed. Transaction confirmation is provided electronically. The current Terms remain available on this website; keep a copy for your records.

The Service and contract documents are available in English and Romanian. The English version is the drafting master. If a translation conflicts with it, the English version prevails to the extent permitted by mandatory law.

3. The Service

Documira is a hosted document-template automation application. Depending on the selected plan, it allows professional users to create or clone templates, define variables, manage project records, generate and edit documents, and export PDF or ZIP files.

The Service is not a legal, tax, accounting, engineering or other professional-advice service. Generated documents are based on Customer instructions and content. The Customer must review each output for accuracy, legality and fitness for its intended use before relying on or submitting it.

Features may evolve. The Provider may make proportionate changes needed for security, legal compliance, technical maintenance or product improvement, provided that paid Customers are not deprived of the core Service without reasonable notice or an appropriate remedy.

4. Accounts and organizations

Each account is associated with an organization workspace. You must keep credentials confidential, use reasonable account-security measures and promptly report suspected unauthorized access. You are responsible for actions taken through your account unless caused by the Provider’s breach.

The current MVP is designed for one user per organization. Account sharing is prohibited. The Provider may request information reasonably needed to verify professional eligibility, authority or account security.

5. Customer Content and instructions

Customer Content means templates, variables, project data, text, images, generated or saved documents and other information submitted to the Service by or for the Customer.

As between the parties, the Customer retains its rights in Customer Content. The Customer grants the Provider a non-exclusive right to host, copy, transform and otherwise process Customer Content only as needed to provide, secure and support the Service, comply with law and follow documented Customer instructions.

The Customer is responsible for ensuring that it has all necessary rights, notices, legal bases and authorizations for Customer Content and its processing instructions. Where Customer Content contains personal data controlled by the Customer, the DPA applies and forms part of these Terms.

6. Prohibited data and acceptable use

The Service is intended for ordinary professional and business information. Unless the Provider expressly agrees otherwise in writing, you must not upload or process:

• personal identification numbers, including Romanian CNP or equivalent national identifiers;
• identity documents, payment-card data, account passwords or authentication secrets;
• special-category personal data under GDPR Article 9;
• personal data relating to criminal convictions or offences under GDPR Article 10; or
• data whose processing requires safeguards that the Service does not expressly provide.

You must not use the Service to violate law or third-party rights; distribute malware; gain unauthorized access; interfere with the Service; test vulnerabilities without written permission; send unlawful or deceptive content; infringe intellectual property; or resell, reverse engineer or circumvent plan limits except where mandatory law permits it.

The Provider may remove content or suspend access where reasonably necessary to address security, non-payment, unlawful use, material breach or credible third-party claims. Where practicable, the Provider will give notice and an opportunity to remedy.

7. Intellectual property

The Provider and its licensors retain all rights in the Service, software, branding, public templates, documentation and other Provider materials. Cloning a public template creates a private working copy but does not transfer ownership of the original or the Service.

Feedback may be used to improve the Service without payment or attribution, provided it does not identify the Customer or disclose Customer Content.

8. Free trial

Eligible new organizations receive one 14-day trial without providing a payment card at signup. The trial starts when the organization is created. The Provider may prevent repeated or abusive trials.

Because no payment card is collected at signup, expiry of the trial does not itself create an automatic charge. The Customer must actively purchase a paid subscription. Purchasing before trial expiry may start paid access immediately and end the unused trial period.

After an unpaid trial expires, access is restricted. Available data may be viewed during the 30-day period described in section 12, but editing, generation and self-service PDF/ZIP export are unavailable. Export assistance may be requested through the contact form, without attaching or pasting Customer Content into the form.

9. Plans, prices and promotion

Subscriptions are billed monthly. Current standard prices are EUR 19 per month for Pro and EUR 49 per month for Business. During Summer Sale, qualifying prices are EUR 9 per month for Pro and EUR 29 per month for Business.

The promotion applies to eligible new paid subscriptions started between 2026-08-01 00:00 and 2026-10-01 00:00, using Italian local time. A qualifying Customer keeps the promotional monthly price while the subscription remains continuously active on the same plan. Cancellation, expiry or a plan change ends promotional eligibility. A later reactivation does not automatically restore the promotional price.

Prices shown on the website exclude or include taxes only as expressly stated at checkout. Applicable VAT or other taxes are calculated and displayed by Dodo Payments before purchase. The checkout total controls if a displayed website price is affected by an obvious error, tax requirement or approved plan selection; you may cancel before submitting payment.

Plan features and fair-use limits are described on the Pricing page. “Unlimited” means no fixed product limit for ordinary professional use and does not permit abusive, automated or technically excessive use.

10. Payment and Merchant of Record

Paid checkout is hosted by Dodo Payments, which acts as Merchant of Record for the payment transaction. The Dodo entity identified at checkout collects payment and applicable taxes and handles payment instruments, invoices or receipts, refunds and chargebacks according to its terms and the arrangement presented at checkout.

The Provider does not directly collect or store full payment-card numbers. It receives account, product, order, subscription, payment-status and transaction-reference information needed to activate and administer the Service.

Subscriptions renew monthly until cancelled. Subscription management and cancellation are made through the billing portal where available. Cancellation takes effect at the end of the current paid billing period unless checkout states otherwise. Access continues through that paid period. Except where required by law or expressly offered at checkout, fees for an already-started billing period are not refundable.

Failed or reversed payment may result in a past-due status, restricted access or termination after the applicable paid period and payment-retry process.

11. Support and availability

Ordinary support is provided through the website contact form on a reasonable-efforts basis. No response-time, resolution-time, uptime or service-level guarantee applies. The contact form is not an emergency channel.

Maintenance, provider outages, security events and circumstances outside reasonable control may interrupt the Service. The Provider will use reasonable care to maintain the Service but does not promise uninterrupted or error-free operation.

12. Cancellation, expiry and deletion

The Customer may cancel a paid subscription through the available billing portal. After trial expiry, paid-period expiry or account closure, the workspace enters a 30-day restricted period for viewing and requesting reasonable export assistance.

After that period, the Provider manually deletes Customer Content from production systems, except information that must be retained for legal claims, fraud prevention, security or accounting obligations. Backup copies are created approximately every seven days and retained for up to 30 days. Deleted content may therefore remain in encrypted backup copies until the relevant backup expires, but it will not be restored for ordinary use.

The Customer should use self-service exports while the account is active and request any reasonable additional export assistance before the restricted period ends. The Service does not currently provide a single comprehensive machine-readable account export.

13. Confidentiality and security

Each party must protect the other party’s confidential information using reasonable care and use it only for this agreement. This does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source.

The Provider uses organizational and technical measures described in the DPA. No Internet service can guarantee absolute security. The Customer must use the Service consistently with its own confidentiality, professional-secrecy and data-protection duties.

14. Warranties and liability

The Provider warrants that it will provide the Service with reasonable professional care. To the maximum extent permitted for professional customers, the Service is otherwise provided “as is” and “as available.” The Provider does not warrant that generated documents are legally sufficient, error-free or suitable for a particular filing or decision.

Neither party is liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, except where such exclusion is prohibited by law. The Provider’s aggregate liability arising from the Service is limited to fees paid for the affected subscription during the 12 months before the event giving rise to liability.

These limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury, breach of confidentiality or data-protection obligations to the extent liability cannot legally be limited, or other liability that mandatory law does not allow the parties to exclude.

The Customer will indemnify the Provider against third-party claims caused by unlawful Customer Content or Customer instructions, except to the extent caused by the Provider.

15. Term and termination

These Terms apply while you access the Service. Either party may terminate a free account on notice. Either party may terminate for a material breach not remedied within a reasonable period after notice. The Provider may terminate immediately where necessary for law, security, fraud, repeated non-payment or a breach that cannot be remedied.

Sections that by their nature should survive termination remain effective, including payment, intellectual property, confidentiality, liability, dispute and data-deletion provisions.

16. Changes to these Terms

The Provider may update these Terms for legal, security, technical or business reasons. Material changes affecting an active paid subscription will be communicated reasonably in advance by email, in-product notice or another durable electronic method. Changes normally apply from the stated effective date and do not retroactively alter an already-paid period, unless required by law or accepted by the Customer.

17. Governing law and disputes

These Terms are governed by Italian law, without prejudice to overriding mandatory rules. The parties will first attempt in good faith to resolve disputes through the contact details in the Legal Notice. Courts competent under applicable Italian procedural rules have exclusive jurisdiction, to the extent a valid B2B jurisdiction agreement is permitted.

18. General provisions

Neither party is liable for delay caused by events beyond reasonable control. The Customer may not assign the agreement without consent, except as part of a genuine transfer of its business; the Provider may assign it as part of a business transfer while preserving Customer rights. If a provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver.

These Terms and incorporated documents are the entire agreement concerning the Service and replace earlier statements on the same subject.

19. Contact

Use the website contact form for ordinary support. Formal legal notices and questions about these Terms may be sent to documira.contact [at] gmail.com.